Privacy and Cookie Policy

We are exhibiting at the ABR Festival so any orders placed will not be shipped until we return on Monday 27th - thanks for your understanding.

JAQTRADING (”We”) are committed to protecting and respecting your privacy. This Privacy Policy (together with our Terms and Conditions and any other documents referred to on it) describes the personal data we collect from you, or that you provide to us, and sets out how this will be used, shared, stored or processed by us. Please read this Policy carefully to understand our views and practices regarding your personal data and how we will use it. By ticking the acceptance box on our Terms and Conditions page, or by using any JAQTRADING product you are accepting and consenting to our collection and use of your personal data as we have described in this policy. For the purpose of the Data Protection Act 1998 (the Act), we must inform you that under this privacy policy the data controller is JAQtrading, 28 Parker House, Mansfield Rd, Derby, DE21 4SZ. The store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

Information you give us. This is information about you that you give to us by filling in forms upon activation of your JAQTRADING product, updating your JAQTRADING product or provide to us in the purchasing of an JAQTRADING product or provide to us on any of our websites (our sites) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use your JAQTRADING product or register with our sites, subscribe to our service, download our software search for a product, place an order on our sites, participate in discussion boards or other social media functions on our sites, enter a competition, promotion or survey, and when you report a problem with our sites. The information you give us may include your name, address, e-mail address and phone number and financial and credit card information. Information we collect about you.With regard to each of your visits to our sites and each use of your JAQTRADING product we will automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer, laptop mobile, tablet or JAQTRADING product to the Internet, your login information, browser type and version, your TV viewing habits, time zone setting, browser plug-in types and versions, operating system and platform, and other technical information about your JAQTRADING product and how it connects to our services; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from any of our sites (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information. We do not collect sensitive information about you except when you specifically and knowingly provide this to us.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We use information held about you in the following ways: to carry out our obligations arising from any contract we enter into with you and to provide you with the information, products and services that you request from us. This includes using your information to contact you in relation to any order you have made with us or in the process of answering or solving a service query; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please follow the guidance provided on the form on which we collect your data; to notify you about changes to our products and service; to ensure that any content we provide is presented in the most effective manner for you and for your device. We do not store credit card details nor do we share customer details with any 3rd parties to administer our products, site and services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our products, site and services and to ensure that content is presented in the most effective manner for you and for your device; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our products, site and services safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. WITH YOUR CONSENT WE MAY REQUEST THAT YOU PROVIDE US WITH CERTAIN PERMISSIONS TO ACCESS INFORMATION ON YOUR MOBILE/HANDHELD DEVICE. ALL OF THE DATA WE COLLECT IS PURELY USED FOR IMPROVING THE PERFORMANCE OF YOUR USER EXPERIENCE AND THE QUALITY OF OUR SERVICE.

Security

All information you provide to us is stored on our or our third party hosting provider’s secure servers. Any payment transactions will be encrypted using SSL 256 bit encryption. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

HOW YOU CAN ACCESS YOUR INFORMATION The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. HOW WE MIGHT CHANGE OUR PRIVACY POLICY Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. HOW TO CONTACT US ABOUT THIS POLICY Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to JAQtrading, 28 Parker House, Mansfield Rd, Derby, DE21 4SZ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.